Milion88 Privacy Policy – Member Personal Data Protection

1Introduction and Scope of Privacy Policy

Milion88 values the privacy of every user on our platform. This Privacy Policy ("Policy") clearly and transparently describes how milion88 collects, stores, uses, discloses, and protects your personal data when you register as a member, use our services, or browse the milion88 website and mobile app.

This policy applies to all users of the milion88 platform in Malaysia, including registered members, prospective members in the process of registering, and casual visitors browsing our website without an account. By accessing any part of the milion88 platform, you acknowledge that you have read and understood this Privacy Policy.

Milion88 operates in full compliance with the Malaysia Personal Data Protection Act 2010 (PDPA) and relevant data protection legislation. We have never and will never sell, rent, or trade your personal data to third parties for marketing or any commercial purposes unrelated to milion88 services.

2Information We Collect

Milion88 collects your personal data through several means to ensure the best user experience, account security, and compliance with regulatory requirements. The following are the categories of information we collect:

2.1 Information You Provide Directly

• Full name as stated on your official identification document
• Date of birth and gender
• Email address and mobile number
• Current residential address
• Bank account or e-wallet details for deposit and withdrawal purposes
• A copy of your identity document (MyKad, passport) during the KYC process
• Proof of address such as a utility bill or bank statement

2.2 Information Collected Automatically

• IP address and approximate location data
• Device type, model, and operating system
• Web browser type and version
• Session data and in-platform activity logs
• Betting history and financial transactions within the account
• Time and duration of platform access

2.3 Information From Third Parties

In certain circumstances, milion88 may receive additional information about you from third-party identity verification service providers we engage for KYC purposes, as well as from payment processors that handle your deposit and withdrawal transactions.

3How We Use Your Information

Every piece of personal data we collect is used responsibly and only for legitimate purposes. milion88 uses your information for the following purposes:

• Account Management: Create, verify, and maintain your milion88 account, including the mandatory KYC process as required by regulatory standards.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions in your account securely and efficiently.
• Security and Fraud Prevention: Identify and prevent fraudulent activity, money laundering, multi-account usage, and any activity that violates milion88's Terms and Conditions.
• Customer Support: Helps you resolve any technical issues, account enquiries, or complaints submitted to the milion88 support team.
• Service Communications: Send important notifications related to your account, such as deposit confirmations, withdrawal status updates, and security alerts.
• Platform Improvements: Analyse aggregated usage patterns to improve user experience, platform performance, and the game library.
• Legal Compliance: Fulfil applicable regulatory and legal obligations, including cooperation with authorities when required by law.
• Service Marketing: Send you information about milion88's latest promotions, bonuses, and offers, provided you have not opted out of receiving such communications.

4Information Sharing and Disclosure

Milion88 has never sold your personal data. However, in the course of operating our services, there are limited situations where your information may be shared with the following parties:

4.1 Third-Party Service Providers

Milion88 works with selected service providers that help us operate the platform, including payment processors, game software providers, KYC verification companies, and cloud infrastructure services. All these third parties are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

4.2 Legal and Regulatory Requirements

Milion88 may be required to disclose your information to government authorities, regulatory bodies, or law enforcement when mandated by applicable law, court order, or in efforts to prevent illegal activities such as money laundering and financial fraud.

4.3 Business Transfers

If milion88 is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that process. You will be notified in advance should this occur, and any new privacy policy will afford the same or greater level of protection for your data.

5Data Encryption and Security Measures

Milion88 continuously invests in sophisticated cybersecurity infrastructure to keep your personal data protected at all times. The key security measures we have in place include:

• 256-bit SSL Encryption: All data transmitted between your device and milion88 servers is encrypted using industry-standard TLS/SSL protocols, preventing any third party from intercepting your information during data transfer.
• Stored Data Encryption: Sensitive data such as financial information and KYC documents is stored in encrypted format within milion88's secure databases, ensuring protection even in the event of a physical breach.
• Firewall and Intrusion Detection System: milion88's infrastructure is protected by multiple layers of firewalls and a real-time threat detection system that monitors for suspicious activity around the clock.
• Internal Access Controls: Access to members' personal data within milion88's internal systems is strictly limited to staff who genuinely require it, with all access audited and logged.
• Two-Factor Authentication (2FA): milion88 provides an additional layer of security through 2FA to protect your account from unauthorised access, even if your password is compromised.
• Regular Security Audits: The milion88 platform undergoes periodic independent security audits to identify and address any vulnerabilities before they can be exploited.

While milion88 implements all reasonable security measures, no digital system can be guaranteed completely secure against all threats. We encourage you to take protective steps on your end as well, such as using a strong password and not sharing your login credentials.

6Cookies and Tracking Technologies

The milion88 website and mobile app use cookies and similar tracking technologies to enhance platform functionality and your user experience. The following are the types of cookies we use:

• Essential Cookies: These cookies are required to enable core platform functions, such as maintaining your login session and saving language preferences. They cannot be disabled without affecting platform functionality.
• Performance Cookies: Used to collect aggregate information on how users interact with the milion88 platform, helping us identify technical issues and improve platform speed and responsiveness.
• Functional Cookies: Allows the milion88 platform to remember your preferences such as display language and other personal settings to deliver a more personalised experience.
• Security Cookies: Helps the milion88 system identify suspicious access patterns and protect your account from unauthorised login attempts.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the milion88 platform. Continued use of the milion88 platform after the cookie notice is displayed constitutes your agreement to the use of cookies as described above.

7Your Rights as a User

As a milion88 user, you have certain rights regarding your personal data under the applicable data protection laws in Malaysia. These rights include:

To exercise any of the above rights, please contact the milion88 customer support team via live chat or our support email. We will process your request within 30 business days. Please note that some requests may be subject to additional identity verification to ensure the security of your data.

8Data Retention and Deletion

Milion88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. Our retention policy is as follows:

• Active Account Data: For as long as your account remains active, we retain all data necessary to provide milion88 services to you.
• Data After Account Closure: Following account closure, milion88 retains certain records for a minimum of 5 years to comply with financial regulatory and anti-money laundering requirements.
• KYC Data: Identity verification documents are retained for the period prescribed by applicable laws in the relevant jurisdiction, typically 5 to 7 years.
• Transaction Logs: All financial transaction records are retained for a minimum of 7 years in accordance with financial compliance requirements.
• Security Logs: Access and security log data is retained for 2 years for investigation purposes if required.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. The deletion process follows industry-standard methods that ensure data cannot be recovered.

9Changes to the Privacy Policy

Milion88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, the latest legal requirements, or improvements to the services we offer. Whenever this Privacy Policy is updated, the "Last Updated" date shown at the top of this page will be revised.

For material or significant changes, milion88 will notify you via the email registered to your account or through a prominent notice on the milion88 platform homepage at least 14 days before the changes take effect. This gives you sufficient time to review the changes and decide on your continued use of our platform.

Your continued use of the milion88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

10Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how milion88 handles your personal data, our data protection team is ready to assist you at any time.

You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon in the corner of the milion88 platform
• Telegram: Reach our support agents via the official milion88 Telegram account
• Support Email: [email protected] — we will respond within 24 business hours

When submitting a privacy-related enquiry, please include your account username (if applicable) and a clear description of your enquiry or concern so we can assist you more quickly and effectively. All privacy-related communications are handled confidentially by specially trained staff.